Overnight, one day after the now former CEO of Equifax, Richard Smith, announced his “retirement” from the humiliated, and hacked company, but not before collecting an exit bonus as much as $90 million, his replacement, interim CEO Paulino do Rego Barros Jr. penned another apology, this time in the WSJ:
On behalf of Equifax , I want to express my sincere and total apology to every consumer affected by our recent data breach. People across the country and around the world, including our friends and family members, put their trust in our company. We didn’t live up to expectations.
We were hacked. That’s the simple fact. But we compounded the problem with insufficient support for consumers. Our website did not function as it should have, and our call center couldn’t manage the volume of calls we received. Answers to key consumer questions were too often delayed, incomplete or both. We know it’s our job to earn back your trust.
And just to show how “serious” the company – which was entrusted with the personal, and highly confidential information of over 143 million Americans – is about “earning your trust”, as of yesterday the company announced it is hiring for a position which… it probably should have filled a few years ago, namely a Fraud Monitoring Leader who is “responsible for the management of a team of Fraud Monitoring Analysts. These analysts are responsible for monitoring; analyzing and investigating interactions to identify fraudulent access or attempted access to Equifax consumer facing systems in near real-time.” More:
This post was published at Zero Hedge on Sep 28, 2017.